How can I fill up my Service Account?

There are several options to fill up your Service Account. Either before a purchase by granting a direct debiting authorization (SEPA) or during the payment process for download purchase. Important: To be able to use the Service Account you need to be a registered customer (more…)

How can I pay at the Online Shop?

Credit card Payment with credit card is the safest way of purchasing articles in the online shop with credit card number and respective verification code (e.g. MasterCard SecureCode or Veryfied by VISA). Customers are also able to credit their “Service Account” during the payment process (more…)

What is a Service Account?

The Service Account is our own payment system. It works like a credit account and gives you the possibility to easily pay your articles in our online shop. Furthermore the Service Account provides, depending on the amount of credit, two different discount levels. This means (more…)

When will I receive an invoice for my purchase?

You'll receive an invoice for your purchase usually 1-3 working days after receipt of payment sent to your specified e-mail address. If you don't have one specified, please do so now at your personal area. You can also download the invoices in your personal area (more…)